Yates Kingstowne Complaint - Whatever You Do, Don't Go To Yates Kingstowne

Review by Stacee on 2008-09-25
ALEXANDRIA, VIRGINIA -- This past weekend my boyfriend took his car into Yates Kingstowne for an oil change. They checked his car and told him that a thermostat and heater hose needed to be changed in the car. A heater hose cost about $20, a thermostat about $10, labor per hour about $90 and oil change $35. The whole thing should have cost about $200... The bill came to $666.13. And after that was all done, the car would even start! The mechanic checked again and told him he would need another $2200 in labor and parts.

How do you bring in a perfectly good car for an oil change and end up being asked to pay nearing $3000 for it just to start again? We tow the car for a second opinion and plan to make a complaint with the BBB.

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