Lenscrafters--Hanover,NJ Complaint - Changing price of glasses
HANOVER, NEW JERSEY -- I wanted a new pair of glasses. I decided to try a local Lenscrafters--where my husband had purchased 2 pairs in the last 2 yrs.
This was Tuesday Sept.23rd--about 5pm--I was helped by a very nice person--named Kenneth--I found a pair--and he told me that the whole package would be $310--I was measured--but I needed my script from my opthamologist--so they would hold the glasses till the office faxed the script. I spoke to a lovely girl on the phone the next morning--and she agreed with the price--when I went in to charge the glasses later that evening---the supervisor gave me a higher price--would not give me the breakdown of the costs--she just said that I cannot honor that price---she did not ask about vision plans I have--Aetna, AARP or AAA--that gave me the price of $310--"did I want to wait and speak with the other woman--the next day??".
I was never told the breakdown of prices--she wanted me out of the store--it was almost 8pm--she was closing at 9pm---she did not care to explain the charges--I am a consumer---I want to know what the charges are and what makes the glasses so expensive---I felt like I was bothering her---yes, I was not happy and told her-.
I am also planning to complain to the NJ Dept of Consumer Affairs/--we have a right to ask for and receive a breakdown of charges---this did not happen with this supervisor of Lenscrafters in Hanover,NJ