Dormia Mattresses Complaint - Dormia - Don't Do It!
If you were in the market for the world's least comfortable bed, you need look no further then a bed made by Dormia. We purchased Dormia's top model, the Ultimate, but found nothing Ultimate about it except for the Ultimate pain and Ultimately sleepless nights that it created.
With an Ultimately huge price-tag over $2000.00, one would expect glorious dreams, endless slumber, mornings in bed reveling in sheer amazement at the mattress' unbridled comfort. Instead my wife and I found ourselves sleeping in separate ditches, caverns created in the mattress foam. Trying to reach one another across the bed, proved tantamount to climbing Everest in your underwear. Within weeks of the mattress's delivery, we found ourselves waking in the middle of the night with back pain; mornings spent over coffee trying to revive ourselves from the night's misery.
I contacted the store from which we purchased the mattress and they promised to resolve the issue with Dormia. That resolution never came. We ended up calling Dormia and speaking with their Warranty department but they told us that claims needed to go through the retailer and directed us back to the store. The owners of the store had me take elaborate photographs proving the issues we were having. Emails were sent back and forth and we were even visited by the store owner who agreed with our complaint. He promised that he would take care of the matter and kept me posted.
At one point I was told that they were going to have a "special warranty meeting" about our case, which never amounted to anything. The store finally called and said that our claim had been denied. That's it! No explanation, no discussion, no one to speak to, just denied. Although the store owner has promised to continue the fight with Dormia, we have decided to buy another mattress as we just can't go on anymore like this.
As the guide on this site says, the warranties on mattresses are geared towards the manufacturer and not the consumer. When they say lifetime warranty, they mean you'll have to wait a lifetime to see any of your money again.