1 & 1 Internet Complaint - Poor Customer Service / Billing Problems
GEORGIA -- Be warned, 1 & 1 Internet has draconian customer service attitude. I used their domain hosting service for over two years for a very small website because of their attractive price. I paid under $18 for 6 months service. I closed my small business and the website. 9 months later I get a collection notice for $36.89. That was for $17.94 renewal (automatic renewal) that they attempted to charge my credit card which had expired several months earlier. They sent the notice of expired card and failed charge to the email address on record. The email went to my spam folder. They NEVER mailed me a single letter or attempted to phone me. They simply turned it over to collection.
The collection agency added another $18.95 to the $17.94, for a total of $36.89. I got a LETTER from the collection agency. That is how I found out about the balance. I called 1& 1 Internet, the "customer service" agent couldn't have cared less. She told me that they would continue to bill me for renewals until I cancelled the service. When I asked her why they never sent me a single letter or phone me, she said they were a "green" company and they don;t send letters. Clearly, a scam dodge and hiding behind a noble goal. She assured me I could cancel immediately via fax and they would prorate a refund back to me -- about $14-15. Which means my net bill should have been about 3-4. Instead they burn me for $37 (including the collection agency fee).
When I asked how soon they would process my refund, she said they would refund it to the credit card on file. when I reminded her that was closed, she said she didn't have an answer.
Crummy attitude, sneaky policies, bad customer experience -- stay away from 1 & 1 Internet!