Costco (Wireless Advocates) Informative - Shady Kiosk - Wireless Phones
COLUMBUS -- If you are a Costco member and would like to purchase a phone from Costco, please be aware that Costco does not sell cell phones. You might be wondering why there is a huge red sign indicating a wireless kiosk within the electronics department. Well, that would be an indirect dealer named Wireless Advocates. My understanding of this shady company is that they treat their employees poorly - obviously no training, encourage shark-like sales tactics, and tell their employees to refer all customer service issues to the retail store. The representative was uninformed, manipulative and aggressive. Cared a lot about the sale, but not much about the customer. This seems to be the common practices of this company. I have never received my mail-in rebate from this company. The accessory package they paraded as free was distinctly cheap and the case didn't even fit the phone it came with. The DM was unwilling to talk to me personally. Plus, every time I walk down that particular aisle, there are two representative waiting to harass me about purchasing another phone. Not a great experience. Wouldn't recommend. Go to the retail store. You will get what you pay for.
However, I will say that the Costco management has been super-helpful in aided in cleaning up my mess and I am sure many other messes this company carelessly leaves behind.