1 & 1 Internet Informative - Technical Support Problems With A Major Company

Review by All-star Locations on 2008-09-27
PENNSYLVANIA -- 1 & 1.Com just crashed my entire web site by some stupid technician in the phillippines who I got when I call there 1-800 number and he upgraded my plan for more room on my server for a photo based location service web site I have for the film industry. What the stupid jerk did not tell me that I had a linux server and he upgraded me to a windows based server and now my entire web site wiped out and off the internet!! Just when I had 5 of the major retail outlets in america, one being talbots and another walmart, numerous catalog companies and a reality based show to view my site for potential picks to come to Florida to shoot next month.

Right now I am getting the run around and promises that they will try to replace my “old plan” with the original package I had with the linux server but my images are out in cyberspace and can not be retrieved.

So my 1,000 plus locations will have to be manually put back on line when the site is up again by my staff which will be an added business hours and expense. I am in a wait and see mode until Monday and if I do not get results from 1 and 1 then my entertainment attorney will be contacting their ceo ralph dommermuth with hopefully some results.

Beware of tech services and I am contacting diane sawyer and other news media about the trials and tribulations of having to deal with a human in a foreign company to assist you on technical issues and they don’t even speak English correctly or know what they are doing. They just read from a script and ruin your entire life if they miss a paragraph!!

We are so dependent on the internet for our advertising and when something likes this happens and you are basically shut down from working and just sit and ball your eyes out you realize the rest of the world needs to be informed.. Watch 20 20 on TV and maybe they will do an expose on this!!

Spread the word and thanks for having this blog page to complain!


lisa collomb boca raton, fl www.All-starlocations.Com
Comments:3 Replies - Latest reply on 2008-09-27
Posted by Anonymous on 2008-09-27:
Sorry to hear that the server farm lost your web pages, but it begs the question: Don't you have backups of your work? I realize you will have to upload again but you talk as if ALL your work was stored with them.
Posted by D. on 2008-09-27:
Thanks for the review. I am sure you will save alot of others from having the same thing happen to them...I hope someone will be able to get you back up and running so you can continue with your business.

Keep us updated.
Posted by Anonymous on 2008-09-27:
Were you paying for backup's? If yes they should have a complete copy of your site. If not, I like those above can only wonder why you had no back up? Were you using one of their template systems where you just fill in the blanks?

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