Cowboy Fence and Deck Complaint - Stay Far Away from Cowboy Fence and Deck!!
LEWISVILLE, TEXAS -- We contracted with them in early August 2008 to put up a fence on approx 1 acre. They required 1/2 the cost for a deposit. We paid them over $5400 for the deposit. No one would show up to do the work. We kept getting stories, and promises from the owner, but no one would ever show up. His favorite excuse was rain. It might had been raining where he is, but we are in a town more than 60 miles south of him, and we weren't getting rain! For the first 2 weeks he told us they couldn't find enough material. Finally he says they have the material, but then he would use the rain excuse. This entire mess took place over a period of 6 weeks. He avoids phone calls making you leave voicemails he will never return. He will not return emails either.
Finally after almost a month of this BS, he sub-contracted the job out a Mexican man that showed up one Saturday, with a few other guys, to dig the holes. This man told me he had done some jobs for the owner before, but was worried about getting paid by him. Seems like the owner rips off everyone.
They did not have the proper equipment to dig in the soil out here. They dug 44 holes, while we had to pay a neighbor to dig the rest with an auger he had. They were here for a total of 4 hours, saying they would be back Tuesday. We have never seen them again. On top of that, the auger they were using was a 6 inch auger, and the holes are too small to put the posts and cement in. The holes they dug are all going to have to be re-dug and made larger.
After a month of this BS, we told the owner we were going out of town for 10 days. If the job wasn't finished when we got back, that was their last chance. We got back, and no one had been to our house. Again, he used the rain excuse. We checked with our neighbors, and they said we had a total of maybe 2 days of rain out of the 10 days we were gone. Having enough of being lied to and strung along, we filed a dispute with PayPal to get our deposit back. Paypal decided in our favor. After a week Paypal has sent us an email saying the owner won't make the funds available so they can refund us. I have sent emails and left voicemails to no avail. The best one was tonight. I called their phone number, and he must had accidently answered the phone without checking the Caller ID. When he heard my voice he acted like he couldn't hear and hung the phone up. Of course when I call back, no one will answer and it just goes to voicemail.
We have filed this case with American Express who will be getting the money back for us from PayPal. I hope PayPal then goes after the owner with everything they have!
Do not use this company! They take your money, won't do the work, and won't give your money back. I wish I had googled them before I used them and saw all the complaints out there about them! This is the worst company I have ever seen. They have a BBB emblem on their paperwork, but if you go to the BBB website, you see they are not a memeber, have an "Unsatisfactory" rating, and numerous complaints filed against them! Stay far away from this company unless you like giving money away for nothing in return!!