Firedog Complaint - Unprofessional and costly Firedog 'service'
MADISON, WISCONSIN -- I purchased a brand-new computer from Circuit City in Madison, WI in July 2008. Within just two weeks, I began experiencing problems with error messages and numerous system crashes. Convinced that these were just typical 'glitches,' I attempted to correct the problem myself by using both the 'system restore' and 'system recovery' options. Neither option was useful, as the problems soon returned. My final attempt to restore my computer to its original settings was disastrous: the restore disks that Firedog had created for me brought about a complete system crash.
I had no choice except to take my computer, not even a few weeks old, into to Firedog, for repair. The cost, for re-formatting of the hard drive was a whopping $137. The following day, their technician telephoned to let me know that he'd encountered something 'weird' and that it would likely be another day before they'd be finished with the repairs. Following this call, I never heard from Firedog again -- I had to make endless calls to them to find out what was going on, only to finally learn ten days later that they could not repair the system and that it was up to me to return the computer to the manufacturer. In short, my computer was held hostage for a week and a half and I was out the money only to be blown off with a 'tough luck' response. Furious, I then phoned the Circuit City store manager, who happily swapped my computer for another comparable system that I'm now using.
Although I am pleased with the professional, timely manner in which their manager dealt with the matter, I certainly can't say the same about Firedog. I was not offered any type of refund, partial or full, and am thoroughly disgusted with the complete disregard they appear to have for their customers.