Best Western Hotels International, Inc. Complaint - Charged For Services Not Delivered
RENO, NEVADA -- We were supposed to stay at the Best Western Airport in Reno, NV. from Sept. 26-28, 2008 but because of a family emergency had to cancel. We contacted the property on Sept. 22 and were told that we had missed the 7 day cutoff period for cancellations and would be charged the full amount.
We were never informed in any way of a 7 day(OUTRAGEOUS) cancellation policy. Even on busy weekends I have never encountered such stupidity. The worst I have ever had is 72 hours. Best Western corporate was USELESS as they claim to have no control over their properties policies. It is under the corporate umbrella yet they have no CONTROL. What kind of a business are they running? Obviously theyare not very concerned with customer service or with what a word of mouth campaign can do to their business.
I intend to contact my attorney, the Attorney General of Nevada, and as many media sources as possible to investigate this case of FRAUD. You all know that the room we had reserved did not go empty for the weekend. That is called double dipping and if it came out of their coffers you know darn well they would do their best to prosecute someone for stealing from them. I say we turn it back on them for STEALING from us.
The key word here is BOYCOTT BOYCOTT BOYCOTT!!!!!!!!!!!!