Days Inn Complaint - Stayed less than 5 minutes...website misleading
TUCSON, ARIZONA -- I made reservations 2 months in advance for a work trip to Tucson. I booked a queen suite using a promotional code for $49; the pictures of the queen suite online looked great, and I figured I was getting a good rate because I booked in advance.
I went to the hotel and checked in earlier today. The clerk was unable to run my corporate card, so she called Tech Support, who she said, "Are pretty good...they usually answer the phones." They said they were going to check if the charge went through, but they didn't call her back right away, so she called them again and ran my card again while she was on hold, and this time it went through. She asked me, "Your card went through, should I hang up on them." I told her I wanted to make sure I wasn't billed twice, and she assured me I wouldn't be.
While she was on hold with tech support, a young-ish man came in and asked for a room, then proceeded to tell me he liked to come into town and get "drizz-unk" and stay in a hotel room. Thanks, because I asked you???
I went to my room, and the keys didn't work, so I went back to the desk and she re-keyed my cards and was finally able to enter the room. The living room part of the suite was very small and very dim with no working lamps. The bedroom part was tiny, with no headboard on the bed. I couldn't find a light switch in the bedroom. When I moved the pillows, there were pieces of bent metal screwed into the walls (brackets for headboard?). Where there is normally a dresser with a TV in the bedroom, there was a bathroom sink. Come to think of it, I'm not even sure if there was a dresser in the room. It looked absolutely nothing like the photos on the website, which showed a bright, sunny, clean and nice-looking room. The floors were dirty and I could see that there was a closet, but it was so dark (and I couldn't find the light switches) that all I could see was a dark area. There was an exterior door in the bedroom also, but the deadbolt didn't work. I couldn't imagine staying in this room for 5 nights. I went immediately back to the front desk and gave the clerk my keys and told her I wasn't going to stay in that room, and I wanted to cancel my reservation. She told me that I was unable to cancel it, but she could move me into another room which was identical to that room. I told her that I wasn't going to stay at the hotel and that I just checked in 5 minutes ago so she decided to cancel my reservation. She printed out a copy of my reservation, wrote a cancellation number on it, and then on my insistence, wrote on it that I wouldn't be charged.
As I was leaving I realized that there were no other cars in the parking lot; the only thing there was a discarded hot tub.
I am really not a drama queen; I am a trainer and I travel for work 2-3 weeks a month, and I usually stay at Days Inns. I have *never* checked into a hotel and was so disgusted by it that I had to leave. I know I should have realized that such a good deal couldn't be true; I have learned my lesson. This was only a few hours ago, so we will see if they actually don't charge my card.