Sears Complaint - Kenmore Elite Washington Machine
ALEXANDRIA, VIRGINIA -- My Kenmore Elite Washing Machine was purchased in 2003. This weekend, three days after I had finished my laundry, I noticed the ceiling in the bedroom below my laundry room had severe water damage. When I went into the laundry room I noticed the washing machine was full of water and was overflowing. The machine had been off for couple of days and the door (to the machine) was open. I called Sears to ask if there had been a recall and to ask about what they thought could be the problem.
None of the four people I talked to had a clue as to what the problem could be or seemed very interested in helping me figure it out. I do not want this problem to occur again so would appreciate any information on this issue.