Alltel Complaint - Horrible Customer Service!
54937, WISCONSIN -- I have been with Alltel for 5 years now. I do have to say I had no issues with them until this past year. I purchased a Motorola Smart Q Oct. 3rd of 07. Signed a new 2 yr contract. Within one month of having this new phone, I started to experience nothing but problems. The phone would lock up, needed to take the battery out to reset the phone. Texting would stay all caps and I could not delete anything just keep texting. The phone would get stuck on dialing and never connect. I couldn't end the call either.
Again, needed to take battery out to reset. My screen would white out completely, again, reset. Oh, and the dropped calls!!! I have never had so many! Even in the city, not in "dead zones" where it doesn't matter who your carrier is there just isn't reception. I took my phone in after it completely died and would not turn on. It was under the one year manufacturer warranty. I sent the old one in and had the refurbished one sent to me in a couple of days.
Not bad, but of course it's not a new phone, so there's the problem. I am now on my 4th phone in one year. They told me if this one has problems, they would replace with a brand new phone. Needless to say, I have been having all the same issues as in the past. I went down and they made me call technical support and see if that would take care of the problem. Hello! Nothing is going to fix these phones! So I did what I had to. They said if that didn't fix the problems, I would receive a new phone. Well it didn't fix it and my phone was in my pocket and a pressure point occurred on the display (a little black spot) They said it was now an insurance claim and I need to pay for a new phone!!! After 4 phones! Alltel sucks!!
I will NEVER AGAIN go with Alltel! I have one year left on my contract. I will pay the $200 termination fee and go somewhere where the help actually helps you! Not rip you off!