Bill Mason Chrysler Jeep Excelsior Informative - Don't Buy A Car From This Dealership

Review by 29772 on 2008-09-29
EXCELSIOR, MINNESOTA -- This month I purchased a pre-owned car from this dealership.When I agreed to buy the car the car from the Internet salesperson he told me that the car would come with a new car service contract I ask him what did that include in that service contract he told me 99.9 percent of all parts of the car and its included in the price and it will not be extra so I agreed to purchase the car.

Well when it came time to sign the paper work I met a smooth talker he told me that he was the general manager (WOW HE SEEMED TO YOUNG FOR THAT) Well I signed the contracts it only took a few minutes but when I asked questions regarding the warranty he tended to be distracted by the phone Ringing and vistors/girl Friend coming in and felt he was ignoring my questions and kept saying yes to questions not relating to the purchase I felt nervous after I left.

Well yesterday I went to another dealer to service my Jeep I gave the service guy my info and he checked on the computer and told me that there is no service contract relative to my car, I then called bill mason Chrysler and left the Internet person a voice mail and he never returned my call I stated you people told me that I had a warranty that covered everything on the car. Never returned my call. I found out that I needed a new transfer case and it wasn't covered due to no warranty. I called the dealer again to find out I never paid extra for that warranty I told them the sales person [snip] told me that one was included and so did the General Manager they all denied this.

Moral of the story the sales people are all fast talkers and desperate to sale me any thing.
Comments:4 Replies - Latest reply on 2008-11-14
Posted by steve101 on 2008-09-29:
You failed to get the warranty in writing. All used cars are usually sold as is, meaning there is no warranty. Never ever rely on a verbal promise from anyone when making a large purchase. If you can't get it in writing, walk away from the deal.
Posted by Aerocave on 2008-09-29:
I agree with Steve...if you have nothing in writing, it really comes down to your word against theirs...If a warranty was included in the deal, it should have been written/typed somewhere on your purchase contract, buyers order, etc...Some dealers will include a "warranty" that is backed through their dealership and is a nightmare to get claims paid and approved somewhere else. I take it that you didn't go back to the original dealership because of the distance? You do make it tougher on yourself in this case taking it somewhere other than the original selling dealer.

I have to add...not all automotive salespeople "are fast talkers" as you stated. That statement is unfair to the thousands of "good guys and gals" in the car business who take pride in satisfying the customer. There are fast talkers who sell mattresses, insurance, mortgages (as we all know now!), and most any other retail business. Its unfortunate--but true. You have to do your part and be a responsible consumer as well...Don't buy if you're not comfortable or something doesn't seem right...
Posted by Hugh_Jorgen on 2008-09-30:
Actually, the moral of this story is read and understand everything you sign.
Posted by mantovani on 2008-11-14:
The rules are simple; BUYER BEWARE. Never settle for promises. Never leave without EVERYTHING in writing, signed by genuine manager.
We all know an ounce of prevention is worth a ton of cure.
Few things in life are more disappointing than preventable stress and expense.

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