Patriot Insurance/MVP Insurance Complaint - Asked to delay withdrawal a few days and they could care less
MANCHESTER, NEW HAMPSHIRE -- We called Patriot Health insurance to ask them to delay our automatic payment withdrawal for a few days in order for us to get some money in our account to cover the payment. The person in customer service told us she would have someone in corporate call us. A few hours later some one did call us to advise us that they could not help us and the withdrawal would go thru on the first as scheduled. I told her that there was not enough money in the account to cover it and she said "that,s the way it is". I told her that they would get it back from the bank and her response was we'll submit it 3 times and then we'll send you a cancellation notice. I then told her not to do that because the bank charges us a fee for each return again she said "that's the way it is. She then told me that when I signed to have the withdrawal on the first of every month it was a contract and they were sticking by it. PLEASE DO NOT CALL PATRIOT INSURANCE FOR YOUR INSURANCE NEEDS. They are managed by MVP Insurance.