Midas Complaint - Free Check Engine Light Diagnostic
SANTA ROSA, CALIFORNIA -- Midas has an ad that plays on the radio station I listen to every morning, stating they offer a free check engine light diagnostic test. The ad states "if your check engine light comes on, don't wait...take it to Midas for a free check engine light diagnostic..."
So one day my car's engine light comes on and of course I call up Midas to set up an appointment. I specifically say I am interested in making an appointment for the free engine light diagnostic test. The guy answering the phone puts me on hold and then another guy gets on the phone to set up the appointment date and time.
I get to Midas on our pre-arranged scheduled time and start filling out the paperwork. The guy behind the counter, states the diagnostic test costs $105. I told him "No, I wanted the free engine light diagnostic test that you advertise on the radio"
stated "We don't have such an advertisement. You must be mistaken with another company. Midas doesn't advertise anything like that"
I argue with him again that it WAS a Midas advertisement and that this was the reason I called Midas up first...because THEY were the ones that advertise on my radio station.
He then stated I was welcome to take my car and go find another place to have the engine diagnostic done, but that I wouldn't find anywhere else that would do it for free so I might as well just have it done there.
I decided to go ahead and have the diagnostic test done there, because I knew he was right. I would have to pay for the test anywhere else I went, and the fact that I had my ride waiting for me outside while I left my car, I felt pressured into agreeing to the $105 fee.
Once I was back home however, I looked up the Midas online customer service email and explained the situation. I asked that I be reimbursed for the $105 fee when the ad clearly stated it was free.
I waited a week and got no response. I emailed again, and still no response. It has been months since this ordeal happened. Funny thing is Midas is STILL advertising the same thing on the radio station. I hear it almost daily! I wish I had a way to record the advertisement and even attempted to get in touch with the radio station, but just couldn't find anyone who could help me out.