IKEA - Sacramento, CA Complaint - Unprofessional Business
SACRAMENTO, CALIFORNIA -- Buyers beware! You cannot exchange anything even if it's Ikea's fault that their products have defects after 90 days! Bought some furniture for our university student on Memorial Day sale 2008. Knew about the 90 day return policy, but have no intention of returning the furniture. Assembled them in September after moving them to the apartment, since cheap furniture don't hold up if you move them assembled. Coffee table top was already chipped coming out the box, so used a black Sharpie to color chip spot since knew it was cheap furniture. Assembled $129 dresser and when I lightly hammered the wooden pegs into the top piece, 1" diameter of veneer cracked off the top.
I am an engineer, so assembled countless furniture. After examining the dresser top, noticed pre-drilled holes were drilled too deep from factory, hence pegs easily went through too far. Brought back the dresser top to exchange since the product was defective and rude customer service gals tried to exchange the "black" dresser top for a "brown" dresser top she had laying around (where the fake grain didn't even match). But she would not give us (wife & I) a new dresser top even though they were still selling that same model. The gals proceeded to reprimand us for exceeding their 90 days return policy, even though we just wanted an exchange because the item we had was defective. In short, we took the defective top back, patched up the hole and painted over it for use after spending $129 on it. Lesson learned, Ikea is a very unprofessional business that refuse to take accountability for their defective products.
Why be humiliated when I'm just your average honest customer pointing out a defect in their product, expecting Ikea to be accountable. No more Ikea for me, ever!