Home Depot Informative - Roofing
LARCHMONT, NEW YORK -- I interviewed four roofing companies, large and small. Home Depot gave a professional presentation, offered a mid price point, and boasted of their great warranty. In a nutshell, the flashing was an ugly mess and I had to make a series of telephone calls to get it fixed. The fourth time they fixed it under the direction of my contractor and it was acceptable. Worse, however, is that less than a year after having the roof installed, it became obvious that something was wrong. The shingles were put down over rotted plywood. The GAF rating however was very good! I spoke to the salesman and a couple men in charge of the roofing division and figured out that they have "customer runaround treatment" down pat.
It is very upsetting. I will pay yet more money to have it professionally remedied and then will copy consumer bureaus. Stay away from their roofing department!