Ambit Energy Complaint - Ambit Raised My Rate When Prices Should Have Gone Down!
I was referred to Ambit by a good friend of mine. The rate they offered on a month to month basis was very low. I was soon to find out that this was only an introductory rate! My first bill was fine. It was all of the bills afterward that completely ripped me off! My second bill came with a rate that was 60% higher than my previous month. When you call the company the recorded message alerted callers that Texas receives 70% of their energy from burning natural gas and that the cost of natural gas went up this year by over 60%. While this statement was true they certainly did not lower the rate when natural gas prices plummeted June, July and August! They claimed this to be the reason they tried to charge me 60% more. When I called they claimed that they made a mistake on my bill and lowered the rate 3 cents. I was skeptical but didn't change. My next bill came and had the 60% higher rate again. I called in and they claimed the rate was accurate and I was stuck. Needless to say I immediately found a new company and locked in for 6 months.
The sad part is the good friend of mine was billed incorrectly too! However, he never called in and just paid the higher amount! I am sure they were hoping that would be the case!
These guys are not playing fair and should not be trusted.
Stay away from Ambit Energy!