Toys R Us Informative - Beware of ToysRus Warranties
NEW YORK, NEW YORK -- In late August I purchased the Air Hogs Havoc Helicopter for my son. After flying in the living room a few times the propeller fell mid air. Not a problem since I purchased the extended warranty. Obviously since this warranty is purchased and sold to the consumer as there own personal warranty I figured if anything goes wrong just return to the store. WRONG!
Contact the 800 number and they refer you to another 800 number which directs you directly to the makers of Air Hogs who are located in Canada! Now all you need to do is send them a piece of the helicopter and proof of purchase. Not a problem. Of course, any smart consumer would send this with a return receipt request to ensure delivery. Well guess what? Since it is out of the Continental U.S. you have to pay $14.00 to send this regular sized envelope weighing less than an ounce! Why? Again, because it is out of the Continental U.S. End result is I returned the helicopter yesterday with all documents in hand to prove the size of this weightless envelope and cost.
I was refunded with no problems, but my 5 year old was devastated and didn't understand why I just couldn't purchase a new one. Next time the cashier tries to sell you a warranty make sure to inquire if THEY personally replace it and if not where the heck is it warrantied at.