Countrywide Home Loans Complaint - A wrongly written note on my account may now cost me my home.
Like so many other Americans today, struggling in the turbulent financial crisis, I fell on hard times with the mortgage payments. So I called my lender, Countrywide, and I was able to negotiate a modification with them. At the end of July, I received my documents in a FedEx envelope, opened them and then came to see that I only had two days in which to sign these (in front of a notary) and send them back to Countrywide. Luckily for me, I had a notary in my office and the documents were signed and sent back in their pre-addressed FedEx envelope.
I sat back and waited until September when they were due to start automatically debiting my account for my monthly installment. When that never occurred, I called Countrywide and was informed that, "I called in and cancelled my modification." Then the real shock came, "I also see here that when you cancelled your modification that you requested a short sale."
I was then informed after a 30 minute conversation of trying to find out what went wrong that I would be receiving a call from a supervisor that day. Well I waited and waited and that call never came.
So the next day, I called back in basically complete hysterics and was also informed that "my account is now in pre-foreclosure status." WHAT! Through a very long conversation it was stated that Countrywide will have to pull my physical file from offsite storage to see if there are any documents in the file that related to this short sale. Upon asking "shouldn't I have had to sign something that gave approval to proceed with something like this the representative told me, "no, not at first." "You would only sign the purchase agreement." Upon hearing this I said very simply, "well if you have a signed agreement in your file, it is a forgery."
So to make a long story short, I am now waiting until Friday when I am supposed to get a call from another supervisor to tell me that Countrywide has messed up. Here is where my annoyance comes in. If my home is in a pre-foreclosure status, and it was done so by an error on Countrywide's part, then how could I possibly lose my home!!! I asked repeatedly that there needs to be a hold placed on this pre-foreclosure as I NEVER agreed nor wanted to do a short sale. I did NOT call Countrywide to cancel my modification. And, this is NOT my fault. I was then told by the representative that she was not able to stop the pre-foreclosure process until this situation was looked into.
I will say this, if I lose my home through this whole mess at the fault of my lender, there will be hell to pay. I will file a lawsuit for everything that I can and I will make sure that I post this situation on every website that I can, talk to every news syndication I can, talk to every news station that I can. Has this every happened to anyone else? I know Countywide is under
Investigation for unfair lending practices, maybe this should be added to the list.