The Pointe Hilton at Squaw Peak Resort Complaint - Be Careful At This Place! Especially If You Have Kids With You!

Review by aantol73 on 2008-10-02
PHOENIX, ARIZONA -- This was by far the worst experience I have ever gone through!!!
Here is how the whole weekend played out...

1- It took 35 minutes to check in due to one person checking in while 5-6 porters stood around talking and laughing
2- we get to our room that smells like urine
3- no mini bar/refrigerator, which is advertised on website
4- broken door handles to the bathroom that came off and landed on my sons foot, we left the screw and door handle on the TV when we left
5- water damage in living room and bedroom
6- toilet smelled horrible even after it was cleaned
7- burnt out lights and lights that do not work
8- toys and drawings were left behind by the previous guest
9- the microwave we rented from you had broken legs
10- ants invaded our room and we all have bites now
11- all our food was ruined due to the ants, which we kept on the TV and countertops since we were going to be with for over a month
12- when we did notify you, your staffed assured us the ant spray would not harm our children
13- not true.. My son went into a massive asthmas attack and we were lucky we had his breathing machine or you would have killed my 3 year old son
14- then we couldn't air out the room because the screen door was off it's tracks and would not close or lock
15- my son found and picked up a dirt condom with a pink plastic penis head from outside the mens bathroom by water park area
16- room service never came back to pick up our tray when requested which brought on more ants again

and we have filed a complaint, called the resort and sent e-mails and we are yet to get a response or even an apology!!!
Comments:5 Replies - Latest reply on 2008-10-03
Posted by Anonymous on 2008-10-02:
sounds like a nice place to visit.
Posted by Anonymous on 2008-10-02:
Try sending a complaint to Hilton corporate. Send it registered to the CEO. I have stayed at this property but before Hilton took it over. It was pretty nice back then. Sounds like it went in the toilet since.
Posted by madconsumer on 2008-10-02:
did you ever consider moving to a different hotel??

if your son is so bad with asthma, why did you let them spray anything??

ants are very common in the south. we just learn to feed them properly, and they leave the good food alone.
Posted by Principissa on 2008-10-02:
Wow, wonder if Paris was in the men's room before your son went in.

Posted by Anonymous on 2008-10-03:
Prin, that's hot!

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