The Pointe Hilton at Squaw Peak Resort Complaint - Be Careful At This Place! Especially If You Have Kids With You!
PHOENIX, ARIZONA -- This was by far the worst experience I have ever gone through!!!
Here is how the whole weekend played out...
1- It took 35 minutes to check in due to one person checking in while 5-6 porters stood around talking and laughing
2- we get to our room that smells like urine
3- no mini bar/refrigerator, which is advertised on website
4- broken door handles to the bathroom that came off and landed on my sons foot, we left the screw and door handle on the TV when we left
5- water damage in living room and bedroom
6- toilet smelled horrible even after it was cleaned
7- burnt out lights and lights that do not work
8- toys and drawings were left behind by the previous guest
9- the microwave we rented from you had broken legs
10- ants invaded our room and we all have bites now
11- all our food was ruined due to the ants, which we kept on the TV and countertops since we were going to be with for over a month
12- when we did notify you, your staffed assured us the ant spray would not harm our children
13- not true.. My son went into a massive asthmas attack and we were lucky we had his breathing machine or you would have killed my 3 year old son
14- then we couldn't air out the room because the screen door was off it's tracks and would not close or lock
15- my son found and picked up a dirt condom with a pink plastic penis head from outside the mens bathroom by water park area
16- room service never came back to pick up our tray when requested which brought on more ants again
and we have filed a complaint, called the resort and sent e-mails and we are yet to get a response or even an apology!!!