Dunkin Donuts Complaint - Horrible treatment at DD and no response from called in complaint
BROCKTON, MASSACHUSETTS -- I went to Dunks on Main Street in Brockton, MA and ordered the turkey sausage flatbread. Drove 1/2 way down the street and saw it didn't have any cheese. Drove back and got in the drive-thru line again. Tried to explain the problem to the girl coming over the speaker. She told me in broken English that these sandwiches came pre-made. I told here there was no cheese in mine. She started to explain what color cheeses come in which sandwiches. I told her I knew that and that my sandwich had no cheese.
We went around about this several more time (with the obvious problem being her inability to speak and understand English clearly) before she finally gave up and asked me to just drive around. When I pulled up I opened the sandwich and showed it to her while I said, "No cheese". At this point the girl across the restaurant making the sandwiches yelled, "Why she talkin' to you wid attitude?" I replied, "I'm not giving her attitude...I'm frustrated because I can't get my order right". The girl then yelled, "You want it made wrong again?" I asked her what her name was, picked up my cell phone, and dialed the number posted on the window. She then yelled, "You said the F word".
Clearly, she is going to portray me as guttural as she, in an attempt to defend herself... if she is ever questioned about this incident. I told her that I absolutely had not and informed the girl who was waiting on me that I just wanted my money back. I was not about to eat anywhere where they threatened to mess with my food. She called the manager over. I asked the manager (an older white woman who appeared to be afraid of the people she was responsible for) if she was aware of what was going on. She replied that she had only caught the end of it. I told her that the girl who waited on me wasn't disrespectful, she just clearly did not have a good command of the English language. She then whispered that the district manager herself was Cape Verdean and that is all she hires. She assured me that she would let her know what went on. I wrote my name and number down and asked her to have the district manager give me a call.
I haven't heard from anyone at the other end of the 1-800 # ...nor from the district manager. Apparently, Dunks now thinks they are so hot that they don't have to care about the little people (customers) who made them that way. I went out and bought a travel mug and a pound of New England coffee at the grocery store...and that's the way it will remain till I hear from someone who cares.