United Parcel Service Complaint - Phantom Delivery Attempts
WEST ORANGE, NEW JERSEY -- Let me start out by saying that I usually have no problems with UPS delivery to my home. The driver is usually courteous and professional; he often waits for me to answer the door because he knows I have an infant. My experience yesterday was awful, though. I had ordered clothing for my son to wear to school for picture day. The package was supposed to have been delivered yesterday (picture day is today). Because deliveries to my home are usually made by mid-afternoon, I called UPS to inquire as to the status of my package.
The representative assured me that it was on the truck and would be delivered yesterday. As more and more time passed, I kept peeking out my window to see if the truck had pulled up yet. Imagine my surprise when I log on to the UPS website and find that the driver has supposedly attempted to deliver my package but said that I was unavailable! I called UPS to complain and they told me that the package was on its way back to the warehouse. I told them that THE DRIVER LIED about attempting to deliver the package - no one rang my doorbell, knocked on the door or left a delivery attempt notice.
I asked if they could send someone to REALLY deliver it since the previous driver clearly LIED. Of course, the answer was "NO". I asked if I could pick the package up myself because I needed it for the next morning. They told me that I could not pick it up because I would have to call and request pick up before 7:00 p.m. -- company policy. Even though I explained that the information about the so-called delivery attempt was entered into UPS's system AFTER 7:00 p.m., they still said that I was out of luck because it was against their policy. No exception could be made. I guess LYING IS NOT AGAINST UPS's COMPANY POLICY!
This is not the first time I've had this problem with UPS. Years ago, a driver claimed to attempt delivery of a perishable package to my apartment. I stood outside on my porch and watched the driver make deliveries to other homes on my street; instead of stopping at my home he drove past it. That did not stop him from claiming to have made a delivery attempt. At the time, I thought this was an isolated incident. It's starting to seem like lying is in UPS's training manual.
UPS truly needs to retrain it's drivers to be honest. This type of service is INEXCUSABLE and APPALLING.