Buy.com Complaint - Scam Of Not Sending Item And Keeping Your Money
Ordered item. Never received it. They have my money and will not give it back. Contacted Customer Service via phone and email for over 2 months. No response. CS cannot help; they say they are sending it to a complaint department. I was nice for one month and a half. Then I was angry because they ignored me and did not care. I told them if they would just send and email, so I would have something in writing, that they were issuing a refund; everything would be fine. The live CS representative promised I would have something within 24 hours. I never received anything. I threatened to dispute charges and contact BBB or anyone else that would listen. One representative actually giggled at this.
If this were a reputable company a refund would not be an issue. They are either incompetent or thieves. Either way, people should know.