First American Moving and Delivery Service Complaint - Damages to the landlord's hallway
NYC, NEW YORK -- I hired a moving company to move my sons from their apartment to their new house 50 miles away. The 4 men came promptly, were very fast at loading up the truck and seemed to be competent at what they did. However, they had to take a huge sleeping couch down a two flight staircase with a difficult turn. After they had done so, I noticed a basketball size hole in the wall in the hallway and some other wall damage. I approached the men, and they said that one of them had slipped with the couch and put his knee through the wall but assured me that he was unhurt.
After the move, I spoke to the landlord who was of course unhappy with the damage so I proceeded to contact the moving company to discuss fixing the walls in order that my sons could get back their security money. I was told that the landlord would be contacted that day or the next day so that a man could come out for an estimate in order to repair the damages. Time went by and nobody contacted the landlord so I kept calling the mover's office all day long and was told that they would get back to me with excuses like they were fixing a truck, out to lunch, on the phone and left for the day. As it stands now, I was told to call back on Monday to speak with the gentleman whom I had spoke to before and who had called me back one time before, since no one else could discuss what he had discussed with me before. I even suggested that the landlord could send them an estimate or even fix the damages and send them the bill. The reality is that the damage is only about $300 and they are acting as if it is $3,000.
I was going to recommend the mover to other people that I know or even use them myself in my next move, but I cannot do that right now since I was not given any respect in this matter today. It is not understood why anyone would risk losing business or some of their reputation over such a small amount of money. Hope to speak to them next week and will let you know the outcome of this. Nobody I know likes to get the run around especially when there is a simple solution to the problem. They do claim that they are fully insured.