Washington Mutual Complaint - Closing Accounts & Name Change
PROVIDENCE, RHODE ISLAND -- WAMU had me jump through so many hoops in order to officially change my name on an account, including filling out a form and having it notarized. Months after I did everything they required I do and that they stated was necessary for the name change on the account, I still find the old name on my account statements, on-line and on checks sent from my on-line account. In addition, I have requested to have an empty account closed and I followed the required steps to do so and then months later found that the account is still open! I have never dealt with such an inconsistent, unreliable, unprofessional, disorganized, disappointing, frustrating bank that no matter which steps one takes in order to achieve goals or who one talks to, NOTHING gets accomplished aside from going in circles and feeling extremely irate and frustrated. 10-15 years ago, this was a good bank. Since then, and especially in the past few years, it has had such a sharp decline in its management and customer service that it is just unbelievable and irreversible. Good luck JP Morgan to you and those that choose to actually stick around and give you a chance!