Darell Waltrip Honda Complaint - Lemon Car!!! - Purchase Used Car

Review by gdsgrl72 on 2008-10-03
FRANKLIN, TENNESSEE -- Purchased a "certified" used car at Darell Waltrip Honda and it fell apart from the time we drove it off the lot and they would not take it back! Two weeks after we purchased it the transmission went out. Then they refused to fix it and kept it for 3 and half weeks while my husband and I went without a vehicle. Finally after 2 weeks they gave us a rental. Then when I went to pick up the car they left it outside during a hail storm and refused to pay for that damage. After having the brakes, rotors and a few other odds and ends replaced, we had a break from costly repairs and then the wheel bearings and axle went out and we had to have that fixed, then the battery died. Now the left side wheel bearings and axle are going out.

When they replaced the transmission they neglected to tighten the hose and we nearly had to replace another transmission. I would not EVER do business with them again!!!!! A VERY DISSATISFIED CUSTOMER
Comments:9 Replies - Latest reply on 2008-10-12
Posted by jktshff1 on 2008-10-04:
what was the model year and the mileage when you purchased the car?
Posted by ringostar on 2008-10-04:
Lemon Laws only apply to new cars, not used. Unless you purchased a warranty the dealer really has no resposiblity to fix the car. But some of that stuff you had fixed is just normal wear and tear anyway so even a warranty would not have helped.
Posted by Anonymous on 2008-10-04:
I don't think the OP was invoking the Lemon Law, just referring to this as a generic 'sour' deal. "Certified" means as little as "Inspected"..."Yep, we looked, but we didn't fix anything." A lot of folks wrongly think 'certified' is a type of warranty. Every used car buyer should take their prospective purchase to a trusted mechanic for an evaluation. It's a well-spent $50-100.
Posted by Starlord on 2008-10-04:
Never go to a big name auto place, as they are usually the worst place to deal with. Mario Andretti operated a Firestone store in Indianapolis that was well-known as the last place oyu would ever wish to buy tires from. The places use the celebrities name, and often as not are manned by mechanics who don't know a 9/16 socket from a ball peen hammer.
Posted by jktshff1 on 2008-10-04:
there is just not enough information in the post to make an intelligent comment.
Posted by GenuineNerd on 2008-10-04:
Mario Andretti currently operates a Ford dealership in Newton Falls, OH and a Dodge dealership in Vermilion, OH.

Also, was the "certified" vehicle a Honda or Acura? Things like transmission failures shouldn't happen on newer Honda products unless the vehicle was neglected in the first place. Maybe try another Honda dealer next time the vehicle needs repairs.
Posted by gdsgrl72 on 2008-10-07:
The car is a 2002 Mazda 626. It only had 35k miles on it when we drove it off the lot and 2 weeks later the transmission went out when we made our first payment. I dont believe this is "normal" wear and tear on a vehicle. I have had cars and trucks in the past that have had well over 100k miles and NEVER had a problem with them. The "lemon" just refers to the bad deal.
Posted by jktshff1 on 2008-10-07:
Really depends upon the original owner. Was the maintenance performed on the car or was it rode hard and put up wet? Repo'd maybe?
Sounds like you may have got a bad deal, depending upon what "certified" warranty covers.
Thanks for coming back.
Posted by gdsgrl72 on 2008-10-12:
The maintenance was performed on the car going by the records that I found. I tried to contact the people that purchased the car before us but they never returned my call. That should have warned me right there. I really did get a bad deal. Really paying for it now. This will give me something to put in my hindsight file!

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