Cabela's Complaint - Don't They Want Customers? - Customer Service in Firearms Area
Customer Service in Firearms Area - Complaint
LACEY, WASHINGTON -- A few days ago, I went to the Cabela's Outfitters in Lacey, WA, to look at some holsters. I had three salesmen assisting me and I thought that was pretty good service. I guess they had a very light customer load that day, or holsters are very easy to discuss and sell.
I went to the store yesterday, to take a look at a couple of pistols, with an idea on getting some idea of which one I might decide to purchase to replace my old one. I took a number, which is a system they have for handling customers for firearms sales-related inquiries. I sat there in the mobility scooter for an hour while four 'outfitters' stood at the end of the guns display cases, doing apparently nothing. I know they saw me, but no one ever made a move to see if I needed helpIn the hour that I waited there, they called two numbers, and I had four more numbers to wait through.
Finally, I got fed up and tossed the number slip on the counter and left. Maybe one of the local gunshops will appreciate a customer beeter.