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Cabela's Complaint - Don't They Want Customers? - Customer Service in Firearms Area
Customer Service in Firearms Area - Complaint
LACEY, WASHINGTON -- A few days ago, I went to the Cabela's Outfitters in Lacey, WA, to look at some holsters. I had three salesmen assisting me and I thought that was pretty good service. I guess they had a very light customer load that day, or holsters are very easy to discuss and sell.
I went to the store yesterday, to take a look at a couple of pistols, with an idea on getting some idea of which one I might decide to purchase to replace my old one. I took a number, which is a system they have for handling customers for firearms sales-related inquiries. I sat there in the mobility scooter for an hour while four 'outfitters' stood at the end of the guns display cases, doing apparently nothing. I know they saw me, but no one ever made a move to see if I needed helpIn the hour that I waited there, they called two numbers, and I had four more numbers to wait through.
Finally, I got fed up and tossed the number slip on the counter and left. Maybe one of the local gunshops will appreciate a customer beeter.
I went to the store yesterday, to take a look at a couple of pistols, with an idea on getting some idea of which one I might decide to purchase to replace my old one. I took a number, which is a system they have for handling customers for firearms sales-related inquiries. I sat there in the mobility scooter for an hour while four 'outfitters' stood at the end of the guns display cases, doing apparently nothing. I know they saw me, but no one ever made a move to see if I needed helpIn the hour that I waited there, they called two numbers, and I had four more numbers to wait through.
Finally, I got fed up and tossed the number slip on the counter and left. Maybe one of the local gunshops will appreciate a customer beeter.
Comments:
Posted by madconsumer on 2008-10-04:
did you at any time politely say you were waiting to be helped? could it be possible they did not know you were waiting for gun sales assistance?
Posted by jktshff1 on 2008-10-04:
It usually takes me 3-4 hrs to pick out another gun.
I'm with mad...did you speak up?
I'm with mad...did you speak up?
Posted by Principissa on 2008-10-04:
You should have asked when someone would be assisting you. I hate when I'm waiting in line to be helped and the people working don't even acknowledge my presence. I either just walk out or ask how long the wait is.
Posted by Ghost of Doc J on 2008-10-04:
I really like Cabela's brand-name merchandise, but never buy firearms there (too expensive). I usually look for firearms in Shotgun News and pay my local dealer a percentage above his cost for ordering it (usually 10-30%, depending on the firearm). Sorry to hear of their poor counter service.
Posted by Starlord on 2008-10-04:
Than k you, Ghost. Yes, I asked when I could expect to be addressed and the guy as he went by at about 15 MPH (on foot) pointed at the bright red LCD readout. FOur people were doing nothing at the end of hte counter and I caught their eyes several times and mimed help!, they just ignored me. They could also see the bright yellow number ticket clenched in my hot little hand, and I know they saw it when I wadded it up, threw it on the counter and left. I let several people know that Larry's Guns might appreciate having a customer that Cabela's ignored.
Posted by MissMarple on 2008-10-04:
I've never heard of this place, but it sounds like this locatation is managed very poorly.
I also agree with Ghost, as I tend to deal with a local dealer for firearms purchases. Better service.
I also agree with Ghost, as I tend to deal with a local dealer for firearms purchases. Better service.
Posted by Nohandle on 2008-10-04:
I had never heard of the store either MM until I looked it up. They have a very impressive website and numerous locations. I couldn't determine if the locations were company owned or franchised. What I did find of interest was a notification: Cabela's employees were instrumental in naming the company one of the Top 100 Companies to Work For in Forbes magazine's January 2000 issue. Obviously something has gone downhill. The employees might find it a nice place to work but that doesn't help the customer much. Wonder if the manager was in the store the day Starlord was there?
Posted by PM in UT on 2009-06-26:
I've had the same treatment at the Lehi Utah Cabela's gun counter. Some times they use the numbers and a lot of times they don't. If it's busy they are calling number but when it's slow they don't call numbers and just help whomever they feel like. I can go to other departments in the store and I'm helped very quickly, it's just at the gun and scope counter that I've run into a few very snotty workers.
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