Charming Shoppes/LaneBryant.com Complaint - Buyer beware of purchases using a gift card on Lanebryant.com
I received a $50 gift card for my birthday for Lane Bryant. I finally decided to spend it online shopping today. My purchase ended up being $54.07. When I paid online I used the gift card and my debit card for the balance of $4.07. I checked my bank account after I had placed the order and they charged my account the full $54.07. My e-receipt stated that $50.00 was put against the gift card and $4.07 was charged against my debit.
I emailed their customer service to tell them that they made a mistake of charging me for the full amount. Their customer service representative replied that the charges would fall off in 3 to 5 days.
This is just not right!! Basically, $50 of MY money is being taken by them for a few days. I already complained to the Better Business Bureau in their area. I have used gift cards before with several other companies for online purchases and have never had this problem. Thank God it wasn't for a bigger amount.
If I ever get one from them again, I will go into the store to redeem. However, I will tell my friend who gave it to me, to avoid buying one from their store.