Mediacom Cable Complaint - Bad Service
WATERLOO, IOWA -- We had Mediacom installed in our new home in May. We have had nothing but problems with the reception since. When we have called to report the issue which is simple the picture will turn black and white or blank completely, the representative did not understand what our problem was and would report issues we were not having. Finally we were able to have a service person scheduled to come to our house.
The service person was to be here on Sunday between 8-12. At 9:30 the phone rang and we could get to it before the voice mail picked up. The person left a message to call 232-8800 if we were still having issues. The number left has been disconnected. So called the 800 number. after waiting 30 minutes someone was finally able to help the lady stated we had an appointment but it was canceled as the service person called twice and we did not answer. Nope only one call was made to our phone.
Then I requested to speak with a manager and without responding to my request the lady said one minute while contact the service person to find out what is going on. After another 10 minutes on hold without agreeing to wait, I am now even more upset. Another person came on the line and rudely asked what my problem was. I was already angry and demanded a number to speak with a manager in our local office.
This person advised local offices have no phones to be contacted at. Duh!! What kind of business office has no phone available. Employees must have a line for emergencies. There is a number to call. This lady then finally agreed to have a manager call me after my work hours to have someone call.
However, after 6 months of trying to get my cable corrected I will not hold my breathe. But when it comes to collecting your money for the bill, they sure are quick. Yes, I have tried to change companies, unfortunately, Mediacom is the only cable service in our area and due to our location and surroundings, we are unable to connect to satellite, which was our first choice.