Coach, Inc. Complaint - Bag Sent In For Cleaning
JACKSONVILLE, FLORIDA -- I dropped off my bag personally to the Pentagon Coach store in Arlington, VA for Cleaning & Upholstery (if necessary) on 8/3/08 with the understanding that it will be returned to the same store for pickup. I got a call around the 1st week in September of 08 from the Coach store in the Pentagon Mall where I originally dropped it off saying that my bag could not be cleaned or upholstered so they're sending my bag back to the store along with a 40% discount coupon.
I realized on 10/4/08 that I did not receive a call saying that my bag was back so I called the Coach store in Pentagon where I dropped it off originally & they put me on hold to check the back of the store to see if it was back, it wasn't so they called the repair store...they came back & told me that the store mailed it out via Fedex and left it by my Apartment door and there was nothing more the store could do so I told her that is unacceptable and demanded the Fedex tracking number she said they didn't give it to her & she had already hung up from them.
I then demanded to speak to the repair store. She gave me the repair store number and I called and spoke to a Jeffrey who told me the same thing that they had actually sent my bag via FedEx with no insurance and had just left it at my Aparment door which is strange as all the times I have ordered from Coach they always send their packages securely & requiring a signature. Jeffrey called FedEx again to track the signature & he claimed that FedEx said they could not track the package or who signed for it as it was 3 weeks already, I mean it was just 3 wks to the day!!! Ridiculous!!!
I asked again for the Fedex track # and still did not get it...he changed the subject & offered me a replacement coupon of the 40% one that was originally mailed along with an additional 10% making it a 50% off coupon...but this was only replacing the original 40% coupon that I was originally receiving which got lost, what about the value of my lost bag? I'm still out a Bag! That is when I spoke to a Manager Rebecca who offered me an additional 50% coupon to be sent via mail.
Here lies my dilemma... I tried to place an order with the 1st coupon that was given to me by Jeffery and was told when I called back the Coach Repair store that it was invalid and deleted by Manager Rebecca & replaced only with her 50% coupon. That is unfair & I'm still out a bag or an additional 50% off coupon.
If anything they can keep their coupon and just mail me a bag equal to the one that they lost. That is what I want - A REPLACEMENT BAG! Thanking you in advance for your assistance in this matter.