Comfort Inns, Suites & Hotels Complaint - Bad One Night Stay
TAMPA, FLORIDA -- We were going on a trip and was leaving from the Tampa Airport so this was a convient hotel for us - The Comfort Inn RJ Stadium. So we booked a room for this night and the night of our return. Our first night was a week night and we got in late and were headed early to the airport so were pretty tired and did not really get a chance to take it all in. Did not notice anything amiss that night.
For our second night which was a Saturday, we were placed next to football fans who were a little loud at 2:00 AM, but oh well. The drink machine only took change (we did not have any). The bed had a dead moth with bugs in it. I had to call at almost 3:00 AM to have my bed changed, yuck!
Then We were packing and heading out the door at 11:05 AM and the maid was already trying to kick us out by saying - Time to check out or are you staying another day? After all of this, the room next door put a nasty note on our car because security came and they thought we had called them. When we complained to the front desk of everyting that had taken place, she said so sorry and handed us our bill to sign. We were charged the full price. We left angry, upset, tired and not feeling appreciated as a customer.
Then came a charge on our Credit Card bill for another $35 - same day. I called and they said a blanket was missing. I explained what had happened that night and the chaning of the linen early morning hours and he did not leave a blanket, she said it should have been on the bed. I said no and we did not take it.
I mean really after the dirty sheets, why would I want an old dirty blanket.... She finally said o.k. and that she would credit the amount back to us. It is yet to be seen. We have stayed at other hotels in this chain and usually like them. This parrticular hotel, I feel is just under bad management and is in need of some changes.
Anyway, we will never stay at the Comfort Inn RJ Stadium (FL724) again and will pass on tihs inof to others.