Dollar Rent A Car Systems, Inc. Complaint - No Car Available Despite Reservation
CHICAGO MIDWAY AIRPORT, CALIFORNIA -- Southwest airlines booked by car rental at Chicago Midway Airport October 3. I flew from San Diego to attend a wake and funeral for my best friend. I had a two hour drive to Michigan, arriving at 1:30 in the afternoon. I was told at Dollar that I was on a waiting list with 8 people ahead of me, and that I had at least a one hour wait for a car, that none were available. I did not get a car until 4 pm that afternoon. I arrived at the wake at 6:30 at night, when I should have been able to easily arrive by 5p.m.
This was the worst experience in customer service ever.