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QVC, Inc. Complaint - Lifetime Warranty Is Very Limited - Bad Customer Service
Bad Customer Service - Complaint
I've been a QVC customer since the beginning and today I terminated my relationship. In July I purchased a Lock and Lock set and 60 days later one of the pieces broke. I called QVC to get a replacement for the "limited lifetime warranty" item. At first it looked like everything would be handled but 10 days later there was no resolution. So I called again and was told they sent a letter (which I never got) and that they would call my cell phone. A week after this (we're now at 1 month) I called again only to be told that I should call the manufacturer myself to see if they would honor the issue.
That's it. I'm done with horrible customer service. I spent more than $100 a month at QVC on a variety of items. NO MORE. I will miss my Philosophy products, but not this attitude.
That's it. I'm done with horrible customer service. I spent more than $100 a month at QVC on a variety of items. NO MORE. I will miss my Philosophy products, but not this attitude.
Comments:
Posted by justcuz3993 on 2008-10-07:
You probably didn't really need most of that stuff you were spending all that money on anyway, so good for you!
Posted by zzrokk on 2008-10-07:
1200 dollars a year from that place. When do you have time to use this stuff?
Posted by justcuz3993 on 2008-10-07:
ZZ, my aunt was a QVC junkie..she had that Cr@p piled up everywhere... clothes, gadgets, cubic zircona jewelry, just to name a few.. when stuff piled up too high, she'd re-gift it to others. for my highschool graduation, she gave me 'diamond' earrings..LOL, they were cute though.
Posted by zzrokk on 2008-10-07:
I guess the channel can be addicting. I still laugh about when that goof fell off of the ladder on there a few years back.
Posted by MyDogsMom on 2008-10-08:
Why not just call the Lock & Lock people? If they don't honor the warranty, next time it's on air call and tell them you'd like to give a glowing testimonial. Give the truth once they patch you through. I saw that once on a Dell and the Dell rep personally got the person's info and said he'd take care of it!
MDM
MDM
Posted by RIPPED-OFF BY QVC on 2011-02-20:
I like to call it QVC "customer no service". They are worthless unless you are calling to
give them your credit card number.
give them your credit card number.
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