Costco Wholesale Warehouse - Beltsville MD Informative - Negligent, Untrained Employees
BELTSVILLE, MARYLAND -- This afternoon my wife and I were at the Costco warehouse in Beltsville, Maryland
There was a young girl about 4 feet tall with shoes on that have the rollers in them.
Twice she bumped into my wife who was pushing our cart.
My wife has degenerative arthritis in her knees.
My wife is 63. When we got thru the checkout line we got a couple of hotdog's and sat down.
The other family also got something to eat and the child was still wheeling around on the shoes.
I went to one store employee and told him what had happened and he said he would get someone to talk to them. He did nothing. I then went to another Hispanic female employee and told her of the problem, she had me talk to the supervisor there in the checkout area. Well then the supervisor (a woman of India decent, I think) had the Hispanic employee to go and talk to the people.
I went to a store employee because I thought it unwise to say anything directly to the family.
Well, as she the store employee was talking to the family she pointed over at us. Then the woman stood up and said to us "You have a problem with my child?" She called us stupid and a few other things. I told her she was stupid to let her child us the shoes in the store where she has bumped into others. We got up to leave and of course They were still yelling at us. I told them how stupid they were to allow her to use the shoes in the store.
I was headed to the door with another store employee when the other woman with them ran up behind me, Knocked the store employee down and ran her hands into my back trying to push me down.
The female store employee had NO BUSINESS TELLING THOSE PEOPLE WHO HAD MADE THE COMPLAINT!! And POINTING TO US! Your store employee put my wife and myself in the situation of being verbally and myself physically attacked.
Finally the manager of the store was called, but the other family had left.
Never have I seen such sloppy handling of a customer complaint.