Philips Electronics North America Complaint - Service and product - 25
CHESTER, VIRGINIA -- In 1998, my mother purchased a Philips TV from a reputable dealer in her home town along with a 2 year extended warranty. I have no idea the initial cost of said warranty, but the TV was $250.00. She had to call the service dept due to a cable outage and we could not get the TV to accept the cable channels solved by phone. The next time the cable went out and tried to restore. The tv would not accept. One week later, technician came and took the TV. Two weeks later, I call to see how much longer. I was told sometime next week. Two weeks later, I call and am told they had not looked at the TV. I then call Philips to get repairman on the ball. Two weeks later, I am told the TV has to be replaced. This all started in Oct. 2003 now it is after Christmas 2003 and no TV. I called the repair company and the TV is sitting waiting for someone to get off their butt and decide it is time to deliver. I was promised by Philips to have the contract extended, but what good is that if the contract is no good. Buy an Emerson they will last you 15 years with no extended warranty.