AutoWise Toronto Airport Complaint - "New Frontier" - Auto Wise rented me a car that had JUST been in an accident!
TORONTO -- When I arrived at the Toronto airport, there were no signs direction me to "New Frontier" car rentals. I went into the Hertz, Budget, Avis AND Dollar car rental offices, asked them if they had heard of the rental car company and no-one had!! Eventually I called Payless from the shuttle pick-up area, and they had a number for a company called "AutoWise", who had a record of my reservation.
When I arrived at the car rental office (via their pick-up service), I filled out the requisite paperwork, and was taken out to a dark parking lot, where I was (at the very last moment) informed that the car I was being rented was damaged. To my eyes, it appeared that the car had recently been in accident, so I immediately asked for another car and I was told that (despite my reservation of a theoretically SAFE vehicle) nothing else was available.
Therefore, because I was late for a meeting, told I had no other choice, and it was dark, and distant from any other car rental company, I accepted the car.
It turned out that the car was unsafe. The wheel well was broken, and held together with duct tape. (On top of that, it was missing hubcaps, was filthy, reeked of smoke and had so little gasoline in it that I could not drive to my destination without filling up.) (I returned the car with twice the gas it had originally had in it, and was not credited for that either...)
When I returned the car, needless to say, I expressed my concern. I risked my life and the lives of those I love driving an car that had visibly recently been in an accident. It should not have been rented. Driving on the highway was terrifying, but I was too busy to drive back to Dixon Road in Etobicoke to argue with the rude man who rented me the vehicle.
I was not charged when I returned the car, as the customer service representative could not believe that his manager had rented the car to me in such disrepair.
Interestingly, a few days later I was charged the FULL amount for the car rental (it was billed to my credit card).
I have complained to the rental car company, and heard nothing in response.
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