Travelocity Informative - Sneaky Additional Charges
Hidden Charge. I booked 11 flights and hotel stays through Travelocity. Since you can only book 6 flights at once on the site, I had to call to book the remaining 5 flights in order to keep them together. After booking the flight online, I later found an additional $250 added to the bill for "flight insurance." When I called about the charge and asked them to remove it, they refused stating that we were supposed to have notified them within 24 hours. We missed the deadline by 6 hours. When I first booked the flight, I continuously asked for an e-mail confirmation.
They said they had sent it twice but I did not receive it. I then gave them another address to send it to but did not receive that either. It was when I finally went online to dig up the itinerary that I discovered the charge. Mind you, when we disputed the charge with the credit card company, we immediately received an e-mail from Travelocity (they were suddenly able to get the e-mail to us). To top it off, the insurance they forced us to take would not be honored. We were told this insurance covers someone not being able to travel at the last moment, to give a refund of the fare. One of the passengers was actually called to Iraq. Travelocity said that was not covered under this insurance.
When I called to book the 5 reservations, they did ask if I wanted the insurance ( for those five) and I declined. When discussing this with them on the phone, I mentioned that and asked why I would decline for half of the group[but accept it for the other half. They still would not remove the charge. I was informed that if I did not want the insurance, I was supposed to have unchecked a box somewhere. When I went back tot he site to look for this box, I could not find it. I am not saying that it is not there, but if it is, it is impossible to find.
I would like for the public to be informed that this is a very sneaky travel agency and they should use caution if using these people. By the way, I have booked future flights through Expedia and have not had one problem at all.