Sprint Nextel Complaint - Nextel Won't Let Me Cancel My Contract
MACON, GEORGIA -- I had a two year contract with Nextel, which was completed June of 2008.
I received a call from Nextel asking me to extend my contract. I said no. They wanted to know why. I told them they didn't have good signals where I lived, and it was a waste of money to have stayed with them for as long as I did.
I told them I would be switching to another service.
When I tried to cancel, they refused to end the contract. They said I had to pay the outstanding amount, which was the last month of service, but they continued billing me after the phone was shut off at the end of my service contract.
I refuse to pay the bill until they adjust the bill and reject everything they billed me for after my phone service was cut off.
They are refusing to do so, and said they will continue billing me for services, even though I don't have services with them any more, until the bill is paid.
I told them to adjust the bill and get rid of the fees they charged me after my contract was up, and I will gladly pay the bill.
We are in a stand off. They won't end my contract (but continue billing me) when I don't even have phone services any more.
They are holding my contract "hostage" as if to say, they will not allow me to end my services with them even though my two year contract is up.
I don't know what to do.
Update: 09 OCT 08
Just received another bill. All this, when I don't even have service with them!
Your latest Sprint Bill is now available online.
Account Number: XXXXX0285
Bill Period: Sept 3–Oct 2, 2008
Total Due by October 26 $203.01
Note: All online payments are made in a secure environment.
Make payments using your mobile phone—free of charge:
Dial (800) 784-2608 OR *3 to make a one-time payment.
Thank you for choosing Sprint.
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