Acer Complaint - Faulty Parts In Acer Laptops - Horrible Service
PENNSYLVANIA -- I purchased an Acer Aspire 3680 laptop for a b-day gift for my son October, 2007. Within a month, the port where you plug in the charger would only connect intermittently, you would have to wiggle the port a little to get the power. Eventually, it just stopped connecting. I called tech support and they had me send it to them for a repair of the faulty port (shipped at my expense). It was shipped in Nov, 2007 and received back within 2 weeks. The port worked ok for about 4 months , started having to wiggle it again, then stopped connecting. I again called tech support and they said to ship it back and they would again repair it.
Now, 5 months later, and a month out of warranty, we had to wiggle , now no power. Even though it is the same problem 3 times in less than a year, I spoke with a tech, then they transferred me to a "level 2 tech", then they told me there was nothing they could do for me but sent me to Customer care. Spoke with a rude woman named Frances (badge #25702 - would not give me her name), when I explained that it was the SAME faulty part that has now broken 3 times, she told me we were being too rough with the port and it was our fault it was broken. She offered to give me $100 discount off the $449. they are charging me to fix it , again , for the 3rd time in less than a year!!! Obviously, after reading all these complaints and their refusal to make good on faulty parts and reoccurring problems, I will never buy an Acer again. As soon as the warranty is up, they treat you like crap and take no responsibility.
The worst part is, when I asked Frances who I could speak to higher than her, a supervisor maybe, she snidely told me that she was the highest person in Acer that I will ever be able to talk to, no one higher than her takes any customer calls. She would only give me a name, but said he is the VP and not available to the customers. Very, very arrogant and rude. Now I am stuck with a 1 year old computer that I can't even use.