Exotic Motors Complaint - Horrible Customer "Service"

Review by dkroning on 2008-10-08
PALATINE, ILLINOIS -- This dealership turned what should have been a very fun and positive experience into a huge disappointment.

We bought a 2005 Infiniti FX35 from Exotic Motors in Palatine, IL last month. Because we live in California, we flew to Illinois to take delivery of the car. We completed full payment, executed all necessary documents,and were ready to drive away when we learned that the "Smart" key didn't work. We waited about an hour for them to take care of this, but they didn't. Our plans did not allow us time to stay in Illinois longer, but Rick and Varda at Exotic Motors promised to send the new key to us as soon as we let them know we were home.

Fast forward several weeks -- as of today (10-08-08) we still don't have the key and we have heard a number of excuses including it's on order, they "forgot" to order it, and it's our problem because they didn't advertise the key with the car. In other words, the old run around.

And, after a great deal of time and energy on our part to resolve this issue, they still refuse to cover the full cost of obtaining a new key.

Bottom line -- don't deal with this company unless you have to and then be sure you have everything you need BEFORE you pay them for the vehicle.

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