H&R Block Complaint - Incompetent Service And Harassment
NEW YORK, NEW YORK -- Decided to file 2007 fed and state return and dependents ITIN through HR Block. Office made mistake in sending papers. Next time they sent ITIN forms without copy of return, ITIN sent back again.
Meanwhile as no ITIN accompanying return IRS sent notice for wrong tax assessment. Similar problem with state tax filing.
6 Months since first approached HR Block. Except for collecting their own fees, the result is zilch. Haven't got ITIN for dependents, tax return is in a mess and have to pay penalty on both taxes. May even miss out on rebate payment.
Staff absolutely incompetent, does not take responsibility. Customer service cell gives no of office that will not be staffed for next 3 months. Website gives lot of useless information about president and board members but no real number to contact with complaints.
Whole organization works like a rip off.