Dish Network Informative - Be Careful With Dish Network And Their Installation Charges, Don't Fall For It, Fight It All The Way
MIAMI, FLORIDA -- Back in May of this year (2008) I had gotten an early birthday present from my mom of a big 46" Samsung 1080P HDTV LCD. Like of all new HDTV owners I was happy and stuff so I called up Dish Network to get HD service added onto my account. They told me they needed to come to the house to install the other dish and told me I had to pay $99 for the installation of the other dish. So of course I wasn't happy and asked them if they can waive the $99 because I've been with them for about 6 years and the gentleman was nice enough to give me a 50% credit when the bill arrived and so i would be credited for $49 on my next bill and that I would have to pay the $99 right now to set up the installation, I agreed. No problem at all, the guy came to my house, I asked him if I was gonna get any additional surprise charges on my bill and he said no that he works for Dish Network directly (meaning Dish Network pays him and by the hour and that he wasn't a subcontractor) and that he guaranteed me I wasn't gonna find any surprise charges on my bill. He informed he that they only do that with subcontractors. He was right the bill came I got my 50% credit like I was told. No problems there. Got my HD service up and running for $10 a month, can't complain really happy with the HD Programming.
Now back in August 2008 my mom had lost her job and I offered to start paying the bill since I was moving permanently with my dad because it was closer to my job, I called up Dish Network again to do the Dish Mover. I asked the customer representative if I was gonna be charged for the installation at my new house and the representative say "No sir it's free of charge". When the guy came I see he's a subcontractor (you can tell if the truck says Dish Network or not). He even told me he's a subcontractor, he installed it everything was fine. He went to his truck to get something and left the paperwork in my room. I took the time to read it, saw that by signing the paperwork I would be renewing my contract. I said no problem I just renewed it back in May anyways when I got my new VIP722 HDTV DVR so 2-3 months won't make a difference.
The guy came back I signed the paper work, like if I didn't know what I was signing for. When I get the bill next month I see the $99 installation charge and I was like WTF (i already had in mind they were gonna do this) so I called them up. They started giving me the run around that about how there is no $99 installation charge when you renew your contract, but if you don't renew your contract then they charge you $99. I gave them the run around back telling them that the customer representative had informed me that there was no charge for the Dish Mover when i called to set up the appointment, plus the technician didn't even tell me I needed to renew my contract when I asked him if I was gonna be charged for the Dish Mover.
I told the representative something like "look I just want you to waive the $99, I'll renew my contract right now" she said "I'm sorry sir you were suppose to sign a new contract when the Dish Mover was installed, this option is no longer available" so we went back and forth she put me on hold and finally came back and said "Sir I have credited your account for the $99 installation fee" and I asked her "So my contract expires in August 2010?" she came back with this reply "No sir you signed for a new contract back in May 2008 (when I got my VIP722 HDTV DVR), your contract expires May 2010". I started laughing my ass off after I hung up the phone. What a bunch of rip offs they are, and god knows how many people they've cheated out of with this practice. So now if you find yourself in this situation at least now you know what you have to do. Fight It Till They Take it off.
One thing they didn't learn in Hustling 101 is that you can't Hustle a Hustler. :)