Raw Natural Beauty Complaint - Free Trial of 7 Piece Discovery Kit

Review by MarinaVanessa on 2008-10-09
VENTURA, CALIFORNIA -- I tried their "free" offer for a seven piece discovery kit (brushes, mineral veil, foundation and a bronzer).I was to pay only $4.95 for shipping and handling. I received the kit and an invoice for $90 if I did not return the product and cancel a subscription that I did not sign up for. I called the office and received a number to place on the outside of the box when I return the items. I was told to keep the brush set.

I followed their instructions and mailed the product back the last week of August and even took extra care by placing the make-up into another plastic zip-lock bag and added a paper that also had the number on it and my information. On October 3rd there was a charge from this company for $93. I e-mailed them and was told by email that the number that I had given them was expired and that when they received the items they would refund me the money. I emailed back and stated that I had already mailed the product back almost six weeks prior. I called that same day and was told there was nothing they could do. I asked for their business information and told them I would be filing an official complaint with Better Business Bureau, Federal Trade Commission, the nation's Consumer Protection Agency and the Consumer Product Safety Commission.

I searched online and found many pages with negative feeds about this company complaining about this same thing. I am still in the process of dealing with them trying to get my money back.
Comments:3 Replies - Latest reply on 2008-10-17
Posted by V on 2008-10-09:
Contact your CC and ask for a charge back.
Posted by Anonymous on 2008-10-09:
a shady company indeed
Posted by MarinaVanessa on 2008-10-17:
Unfortunately I used a debit card so I am in the process of going back and forth with my bank about this charge. I have told my bank not to authorize anymore charges from this company so at least I won't receive any more charges.

I received an email today from them saying that they are unable to confirm receipt of my return (translation= Im SOL). Ive reported them with the BBB & the FTC.

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