Raw Natural Beauty Complaint - Free Trial of 7 Piece Discovery Kit
VENTURA, CALIFORNIA -- I tried their "free" offer for a seven piece discovery kit (brushes, mineral veil, foundation and a bronzer).I was to pay only $4.95 for shipping and handling. I received the kit and an invoice for $90 if I did not return the product and cancel a subscription that I did not sign up for. I called the office and received a number to place on the outside of the box when I return the items. I was told to keep the brush set.
I followed their instructions and mailed the product back the last week of August and even took extra care by placing the make-up into another plastic zip-lock bag and added a paper that also had the number on it and my information. On October 3rd there was a charge from this company for $93. I e-mailed them and was told by email that the number that I had given them was expired and that when they received the items they would refund me the money. I emailed back and stated that I had already mailed the product back almost six weeks prior. I called that same day and was told there was nothing they could do. I asked for their business information and told them I would be filing an official complaint with Better Business Bureau, Federal Trade Commission, the nation's Consumer Protection Agency and the Consumer Product Safety Commission.
I searched online and found many pages with negative feeds about this company complaining about this same thing. I am still in the process of dealing with them trying to get my money back.