Guitar Center Complaint - Time Issues And Lack Of Control Of Local Locations
I ordered this package on Monday... I ordered three days shipping thinking that it would be here by Friday. I called the other day to ask if it would still arrive on time and they assured me that it would arrive on time. When I called today they said that they wouldn't be able to do anything to help me as its already in UPS transit.
As I really need the product for tomorrow Friday the tenth, I asked if they could possibly ask a local guitar center to let me borrow the same product for the day. They could not help me in this matter. I asked why the product was taking so long to arrive and they told me it was UPS's fault. I called UPS and they said the product was not brought in to be shipped until this morning Thursday the 9th. This makes no sense to me, the product should have been in UPS hands yesterday and in my hands tomorrow. If I knew this was going to happen I would have bought 2 day shipping. This is ridiculous that a company like guitar center has no control of their stores, shipping department, or even customer service.
Thanks a lot.. I hope the person reading this realizes that your company is losing a customer and will tell others about my bad experience. THANKS A LOT