Home Eq Servicing Complaint - Foreclosure - Mortgage Servicer
15697 -- Home Eq Servicing, a California based mortgage servicer, is not at all interested in avoiding foreclosures or helping people stay in their homes. I contacted a Hope Counselor several weeks ago, Home Eq Servicing refuses to put anyone in touch with these Hope negotiators, and refuses to do loan modifications, forbearance plans or reasonable payment plans.
The representatives at Home Eq have no sympathy for hardships and lie their way through each conversation. They create fake names, and charge enormous late fees onto their defaults preventing anyone from becoming current. Upon my request for a modification, I was told by a Home Eq representative that they do not do modifications. However, a Hope counselor requested one for me and I received a letter of denial, I phoned them to find out the reason for denial....I was told; "you do not meet our investor's criteria." HMMMM.. the same investors the government just bailed out? Well, my home goes into foreclosure on Monday, and the only choice I have is to pay an attorney $3200.00 for chapter 13. $3200.00 I could be paying to my lender over time-Does this make sense? I wish a representative from Home Eq. could be here when I have to break the news to my children that our house is in foreclosure. I am not asking them for money, just a payment plan I can afford even if it means extending the terms of my loan.
Once again, it is all about them, never about the average people.