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US Interface Complaint - Rip Off! - On-Air Headset

Review by KI4NCX on 2008-10-09
Resolution Update on 10/29/2008:
Money was refunded
ABERDEEN, MARYLAND -- W3GWW US Interface / Rig Technologies

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I ordered the On-Air headset from US Interface on 7-22-08. The Paypal ID# 92E64473B2304982R confirms Rig Technologies charged $39.95 plus $9.90 shipping, Total of $49.85. I RECEIVED NOTHING FOR MY MONEY! The half dozen phone call responses ranged from, we're waiting on the adaptor parts, The item will ship next Thursday, We can't fill the order and sent you a refund,However I was assured that all of the other advertised items were in stock. This is just an answering service so leave a message.

Recorded message: We're on vacation until 9-15-08. I called after 9-15-08 and got the same recorded vacation message. I sent 2 Emails requesting a refund, no response. Paypal will not handle an dispute over 30 days from purchase. I filed complaints with the FTC, USPS and the BBB. I hope that your ordering experience from US Interface proves more pleasant and productive than mine.

CAVEAT EMPTOR!
KI4NCX
Maryland Attorney General
Case reference number is: 159259

10-24-08. Call received from Attorney general's Office. Attorney Everett Crosslin states
" Glenn W. Wetherell {W3GWW} was spoken to and has agreed to refund the $49.85 by 10-29-08, if the refund isn't received by then I'm to contact him for further legal proceedings."

Transaction Details
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Payment Received (Unique Transaction ID #87505331UN8543144)

Business Name:
US Interface / Rig Technologies
Buyer Email:
g.wetherell@verizon.net
Payment Sent to:

ad713@bellsouth.net {KI4NCX}

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Business Contact Information

Customer Service URL: http://www.usinterface.com
Customer Service Email: info@usinterface.com
Customer Service Phone: 410-272-9110

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Amount received:
$49.85 USD
Fee:
$0.00 USD
Total:
$49.85 USD

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Date:
Oct. 29, 2008
Time:
10:42:10 PDT
Status:
Completed

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Subject:
You've got a payment
Note:
Refund in-full for ON-AIR Headset.
Shipping Address:
No Address Provided
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Payment Type:
Instant
Comments:1 Replies - Latest reply on 2008-10-09
Posted by madconsumer on 2008-10-09:
i had an issue with an online purchase using paypal. after a couple attempts to contact them myself, to no avail, i contacted paypal and asked for a refund. there is a form to use and has a selection for non-shipping items. (dead beat sellers) in a couple of days i had a refund, and a note from paypal.

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