Orbitz Complaint - Save Yourself And Your Money
I wish I had visited my3cents beforeI booked a flight with Orbitz. I could have saved myself time, money and aggravation by NOT USING ORBITZ!
I went with them because they had the most "guarantees" with regards to canceling a flight. I paid $25 for cancellation insurance which it turns out is a total scam. It isn't even Obitz who's offering it. It is some outside company and if you do need to cancel for a legitimate reason (illness, earthquake, etc). You have to submit a claim to them and they "decide" if you are wprth of a refund. Where's the guarantee in that.
I thought I would be able to cancel my flight and book another. To do so would cost me $180 in fees to cancel and rebook. Or I could pay that same $180 to change my flight. I wanted to change because I found a cheaper flight on THEIR website from a closer airport. It would have cost me $180 to save $100. Oh and that "price assurance" that they offer is a crock, too. Screw ORBITZ!!