ICICI Bank Complaint - Refusal To Close Or Delay In Closing The Accounts
I have an existing ICICI bank account with their JP nagar Branch in Bangalore.The bank has deducted an amount of Rs 112 twice for a single statement availed by me.
When the customer support was contacted they gave a false reason saying that the statement was taken twice once on 12/08/08 and on 20/08/08 when in fact I had taken only one statement on 12/08/08.The bank did not revert the amount.Subsequently I decided to close the account.After paying 281 rupees towards the same and handing over my ICICI cheque leaves and the ATM debit card I observed that the account has not been closed even after a month.At the time of closure request (06/09/08)they acknowledged the closure (after payment of 281 rupees towards closure)with a acknowledgment receipt and assured me that the account would be closed in 2-3 weeks.
Since the account was not closed by the bank even after a month I registered a complaint regarding the same After lodging a complaint with customer support and through my netbanking support the customer support contacted me saying that 500 Rs more would be required towards the same.
When questioned why wasn't this intimated when I had earlier visited the branch in person on 06/09/08 for closure request they reverted back saying that I would be required to co-ordinate with the Bangalore JP Nagar Branch.
I have been harassed too long by this ICICI branch at 75/A, 100 FEET ROAD, 6TH PHASE, JP NAGAR, BANGALORE, 560 078.KARNATAKA. My patience has been really tested
by this fraudulent bank.