AT&T/Cingular Complaint - Ordered Text Messaging With Pic Sending
HARTWELL, GEORGIA -- I ordered text messaging with pic sending only on my 4 lines. Found out that besides the $30/month fee I am being charged for internet use at 50 cents a pop per KB. I did not and do not want internet use on my Cingular/AT&T lines.
As I talked to the customer service department I was told by a man that an Average person knows that the cell phones have buttons on them that will connect them to the internet. I first told him that they shouldn't have the internet fixed where it goes right to it with out the consumer adding that feature to their plan. I then asked to speak to a NON AVERAGE person and he said you are not listening to me and hung up on me.
Question is how do these cell phone companies get away with setting devices that catch we the people in a trap. I now can text for $30 a month but can not send pic which that is the package I bought. I did not by the internet.
Thank you this Average Person